Context to Call: Connecting the customer intelligently to the business

CRANBURY, New Jersey – Today,  V Group Inc. launched a global product focusing on intelligently connecting the customer to the business: “Context to Call” (C2C).

C2C connects customers and businesses through various means (call, SMS, email, and more) through secure networks, providing intelligent reports and decision support. C2C will be able to identify the purpose, allowing the business to provide service and solutions.

Context to Call is a multi-platform application that can be easily and securely integrated in different websites and apps. The customer won’t need to leave the website to dial a number or get stuck in an automated call hunt; they can easily click one of the icons (Call, SMS, email) on the website, being automatically connected to an optimal representative, at any time.

With an affordable subscription, and with the first few calls, messages, or emails for free, businesses will be able to provide customer service to customers from over 200 countries. The subscription will upgrade automatically according to the business needs. 

Various reports and analysis regarding customer segmentation, performance, purpose, call durations will help businesses make intelligent decisions, bring new leads, and increase conversion rates.

Vijay Kumar, CEO of V Group, believes that Context to Call will change the future of businesses to customer relationship through higher efficiency and relationship building, while maintaining privacy.

According to Aakash Savita, the product manager, “businesses will visit us for improving customer service, but they will stay for security, low prices and AI enabled features! With our easy to use application, they will be able to bridge with customers across the globe in just 3 simple steps.”

About V Group Inc.

Established in 1999, V Group Inc. is an Information Technology services organization with headquarters in the great New York area. Its core offerings are application development, enterprise services, and e-commerce assistance. Since its founding, V Group has also created multiple products for the E-commerce, E-sports, Biomedical industry, being involved with website and software development.

For more information about Context to Call, visit the website at www.contexttocall.com or call (609) 371 5400 – 113 to setup a free consultation. 

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